Shipping Policy

Free shipping on all orders above $30

Enjoy free shipping within the United States on all orders above $30 USD*. For orders below $30, enjoy low flat rate of $2.99.

Flat rate shipping of $6.99 applies on all international orders outside of the US.

APPROXIMATE DELIVERY TIME

 

USA

1 – 5 business days (ships with USPS)

International

7 – 15 business days (ships with USPS)

 

* For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

*$30 USD minimum spend for free shipping must total $30 after discounts are applied.

Order and Shipment processing:

At OneLash, our business hours are Monday – Friday Pacific Standard Time (excluding U.S. federal holidays) and the order cut off time for same-day processing is 4 p.m. (Pacific Standard Time.)

Any order received after 4 p.m. (Pacific Standard Time) will roll over to the next business day for processing.

Please allow at least 1 to 2 business days for us to process your order.

If you request to change the shipment address during the shipping process, there will be an additional $15 fee apply to your account

According to the California laws, local sales tax will be applied to orders shipped to any California residential address.

To avoid any complications with your delivery, please confirm Shipping Information and address are complete and accurate when submitting your order.

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

Shipment Tracking

A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Shipment Delays

At OneLash, we try our best to shorten processing and shipment times. Occasional delays may occur when ordered items are on backorder or out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

Note: USPS delivery times estimated USPS, we do not guarantee your order will be delivered within the estimated time frame.

Please check your order status to track on the most updated time frame.

Note: The above shipment rate applies only to domestic ground packages under 30lbs.

Note: At OneLash, we Do Not Ship to the following addresses:

PO Box, APO, DPO and FPO